Managing stress 'improves morale and customer happiness'

Date: 16/02/2009

Responding to the recent Stress Down Day held by the Samaritans, Norwich Union Risk Services has highlighted the issue of stress in the workplace and its role in not motivating employees.

Helen Toll, the health and safety consultant at the business, highlighted the need for such things as team building in the current economic climate to defeat the problems associated with stress, highlighting the role which managers had to play in asserting training and commitment to the project.

She said that stress is not something that just affects the individual, but an issue which can have a "detrimental impact" on business as well.

These calls have been echoed by the Health and Safety Executive, which attributes over a third of all new incidences of ill health to work-related stress.

Ms Toll concluded: "It can lead to high levels of sickness absence, increased staff turnover and poor morale, all of which can all have a knock on effect on a company's reputation and customer satisfaction."

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