For morale, bosses must 'take employee complaints seriously'

Date: 14/01/2010

Aside from possible legal problems, businesses ought to take employees complaints seriously otherwise there could be a huge drop in morale, it has been explained.

According to Rich Meneghello in a piece for the Daily Journal of Commerce, employees are well aware of their rights to work in an environment which is free of problems such as discrimination and employers will become "sitting ducks" if they do not adopt strong policies and regularly train managers and employees in these areas.

The emphasis on team building conferences was particularly stressed when Mr Meneghello underlined the need to deal with complaints without retaliation, annoyance or other discriminatory behaviour, as communication breaks down and can lead to greater problems from a legal perspective.

Recently, PricewaterhouseCoopers reported that one in three employees in the UK does not feel valued by their employer despite them working harder during the recession.

Posted by Michael Ewing

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